In 2022, I led the development of a React-based call center solution using Amazon Connect that was deployed nationally to Plunket’s at-home care service. This solution involved 4 repositories, 30,000 lines of code, and over 100 total AWS resources organized with CloudFormation and remains the proudest piece of work in my career.

PlunketLine is a free, 24/7/365 helpline for new parents, providing medical information and assistance to those who need it most. 24 hours a day, 365 days a year, thousands of nurses from across the Plunket organisation log on to their computers and answer calls from concerned parents and caregivers across New Zealand.

Our system needed to never miss a beat and be super simple to use for customers, and our engineering work and design delivered a product that meets every need for Plunket.

We also handled the transition from a legacy on-premise call center solution to our cloud-based solution built on top of Amazon Connect, including porting numbers, creating documentation training staff, and ensuring that the transition was as smooth as possible.

The Visitor App was a React-based app connected to a DynamoDB database using AWS Lambda, that handled visitor induction and safety paperwork for hundreds of visitors entering Garage Project sites every day across Wellington.

I engineered the application's structure to support both Google and Microsoft (MSAL) systems, so that a staff member was alerted and sent the filled-in paperwork when a visitor completed the form.

I also pushed for the system design to be fully generic and turn-key, so that our company could, within a day, deploy this system to a new client with minimal configuration and zero code changes.